California privacy policy

Corbion NV and its group entities (“Corbion” or “we”) have developed this Privacy Policy in accordance with our obligations under the California Consumer Privacy Act of 2018 and its implementing regulations (the “CCPA”). This policy describes the personal information we collect, use, and disclose about individual California residents, households or devices who visit or interact with this Website or otherwise communicate, interact or do business with us.

When we use the term “personal information” in the context of the CCPA, we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer or household. 

Whenever you visit our Website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some voluntarily when you submit information to us via email or using the “Contact” form, the “Subscribe” form, or one of our Customer Portals on the Website. Through this Website, we will collect information that can identify you and/or your activity.

We also collect personal information about California residents in the course of our business dealings with customers, prospects, and suppliers.

If you would like to receive a copy of this Privacy Policy in an alternate format (e.g., printable) or language, please contact us using the information provided in this section.

Corbion collects the following categories of personal information about California residents, households or devices. For each category of information, we identify examples of the category, the business purposes for which we use the information in that category, the categories of sources from which the information is collected, and the categories of third parties with whom we have shared the information in the last 12 months.

Category of Personal Information

Personal Identifiers & Contact Information

Examples

Name, mailing address, email address, phone number, company name, job title, username, and password

Business Purpose(s) for Which Information is Used

  • Responding to customer inquiries, complaints, comments, emails, and other correspondence received through the Website;
  • Communicating with customers about our products and services;
  • Managing subscriptions to our corporate and marketing communications;
  • Processing and fulfilling customer transactions and orders;
  • Providing customer service;
  • Verifying customer information;
  • Processing payments;
  • Marketing and advertising our products and services;
  • Conducting market research to improve our product and service offerings and tailor them to our customers and prospects;
  • Conducting business with and providing products and services to our customers;
  • Detecting security incidents;
  • Debugging to identify and repair errors that impair existing intended functionality of our Website, products, and services;
  • Protecting against malicious or illegal activity and prosecuting those responsible;
  • Documenting and managing our internal administration; and
  • Verifying and responding to consumer requests.
  • Order fulfilment services

Categories of Sources from Which Information Received

Visitors of our Website; individual consumers who communicate, interact or do business with us; the “Contact” form on the Website; the “Subscribe” form on the Website; Customer Portal on the Website.

Categories of Third Parties to Whom Info Was Disclosed in Last 12 Months

When necessary to perform a service you request from us, to execute an order you have placed, to follow-up on your inquiries, or to help us process, manage, and maintain the information, we may share this information with (a) other Corbion entities [for a list of Corbion entities,click here], and (b) the following categories of third party service providers: e-mail and hosting providers, suppliers and delivery services, customer service providers, web analytics service, marketing agencies, order & sample fulfillment providers, and enterprise resource planning tool application providers.

Except as described above, we do not otherwise share this information with any third party unless required to do so by law or government agency or for the purpose of defending or prosecuting legal claims.

 

Category of Personal Information

Internet Activity

Examples

Date and time of your visit to this Website; webpages visited; links clicked on the Website; browser ID; browser type; device ID; operating system; form information downloaded; domain name from which our site was accessed; and cookies

Business Purpose(s) for Which Information is Used

  • Improving the Website experience for all visitors;
  • Understanding the demographics of our Website visitors;
  • Operating and maintaining the Website;
  • Conducting market research to improve our product and service offerings and tailor them to our customers and prospects;
  • Following up with customers and prospects who visit the Website with respect to the products that they have viewed on the Customer Portal to see how we may be of further service and whether they are interested in particular Corbion products and services;
  • Detecting security incidents;
  • Debugging to identify and repair errors that impair existing intended functionality of our Website, products, and services;
  • Protecting against malicious or illegal activity and prosecuting those responsible; and
  • Verifying and responding to consumer requests.

Categories of Sources from Which Information Collected

Visitors of our Website and their device and browser used to access the Website; the “Contact” form on the Website; the “Subscribe” form on the Website; Customer Portal on the Website.

Categories of Third Parties to Whom Info Was Disclosed in Last 12 Months

Other Corbion entities [for a list of Corbion entities,click here], and (b) the following categories of third party service providers: e-mail and hosting providers, customer service providers, web analytics service, enterprise resource planning tool application providers, and marketing agencies.

We do not share this information with any other third party, unless required to do so by law or government agency or for the purpose of defending or prosecuting legal claims.

 

Category of Personal Information

Geolocation Data

Examples

IP Address

Business Purpose(s) for Which Information is Used

  • Improving the Website experience for all visitors;
  • Understanding the demographics of our Website visitors;
  • Detecting security incidents;
  • Debugging to identify and repair errors that impair existing intended functionality of our Website, products, and services;
  • Protecting against malicious or illegal activity and prosecuting those responsible; and
  • Verifying and responding to consumer requests.

Categories of Sources from Which Information Received

Visitors of our Website and the device and browser used to access the Website

Categories of Third Parties to Whom Info Was Disclosed in Last 12 Months

Other Corbion entities [for a list of Corbion entities,click here], and (b) the following categories of third party service providers: e-mail and hosting providers, customer service providers, web analytics service, enterprise resource planning tool application providers, and marketing agencies.

We do not share this information with any other third party, unless required to do so by law or government agency or for the purpose of defending or prosecuting legal claims.

 

Category of Personal Information

Commercial and Transactional Information

Examples

Records of products and services purchased, obtained or considered; purchasing or consuming histories or tendencies; order details; contact information; credit registrations, EINs of entities and SSNs belonging to individual vendors; and credit limits.

Business Purpose(s) for Which Information is Used

  • Responding to customer inquiries, complaints, comments, emails, and other correspondence received through the Website;
  • Communicating with customers about our products and services;
  • Processing and fulfilling customer transactions and orders;
  • Providing customer service;
  • Making tax and related financial information filings
  • Verifying customer information;
  • Processing payments;
  • Marketing and advertising our products and services;
  • Conducting business with and providing products and services to our customers; and
  • Verifying and responding to consumer requests.

Categories of Sources from Which Information Received

Visitors of our Website; customers, prospects, and suppliers; documents relating to initial vendor and customer setup

Categories of Third Parties to Whom Info Was Disclosed in Last 12 Months

When necessary to perform a service you request from us, to execute an order you have placed, to follow-up on your inquiries, or to help us process, manage, and maintain the information, we may share this information with (a) other Corbion entities [for a list of Corbion entities,click here], and (b) government agencies, including tax agencies, and the following categories of third party service providers: e-mail and hosting providers, customer service providers, web analytics service, enterprise resource planning tool application providers, and order & sample fulfillment providers.

Except as described above, we do not otherwise share this information with any third party unless required to do so by law or government agency or for the purpose of defending or prosecuting legal claims.

 

Category of Personal Information

Inferences

Examples

Internet activity.

Business Purpose(s) for Which Information is Used

  • Conducting market research to improve our product and service offerings and tailor them to our customers and prospects
  • Offering personalized content to visitors of our website

Categories of Sources from Which Information Received

Visitors of our Website and the device and browser used to access the Website

Categories of Third Parties to Whom Info Was Disclosed in Last 12 Months

We do not share this information with any third party, unless required to do so by law or government agency or for the purpose of defending or prosecuting legal claims.

 

Do we sell any of your personal information?

We do NOT sell your personal information, including the data of any minors. We do not sell or otherwise trade for non-monetary consideration the personal information that we collect from California residents at any point or under any circumstance.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How do we use social media buttons?

On our website we use the social media plug-ins from platforms such as Facebook, Instagram, Twitter and LinkedIn. The plug-ins can be recognized by the social media buttons marked with the logos of these companies.

We have implemented these plug-ins using the so-called 2-click solution. This means that when you surf on our website, no information of you will initially be collected by the providers of these social media plug-ins. Only if you click on one of the plug-ins will your information be transmitted: by activating the plug-in, data is automatically transmitted to the respective plug-in provider and stored by them. We do not have influence on the collected data and data processing operations conducted by Facebook, Instagram, Twitter and LinkedIn and are not aware of the full extent of data collection, the purposes or the retention periods.

Information on the purpose and scope of data collection and its processing by social media platforms can be found in the respective data protection policies of these providers, where you will also find further information on your rights and options for privacy protection. Please refer to the websites of these social media platforms for their data protection policies.

Use of cookies and other tracking technologies

Cookies are small files that a Website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent (until deleted) basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies under the following circumstances and for the following reasons:

  • Compile data about site traffic to offer a better Website experience
  • Understand and save visitor preferences for future visits

 

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. However, there is currently no universal standard for sending and receiving DNT signals. Due to this lack of universal standard, it would be impossible for us to promise that we comply with all known and unknown DNT standards.

Therefore, we do not respond to DNT signals or other mechanisms that provide a choice regarding the collection of personal information about activities over time and across different Web sites or online services. If a universal standard for DNT becomes available, we may revisit our DNT Policy.

For more information about our use of cookies, please view our Cookie Policy.

 

Your rights as a California Consumer

If you are a California resident, you have the following rights:

Privacy Right

Description

Notice

The right to be notified of what categories of personal information will be collected at or before the point of collection and the purposes for which they will be used and shared.

Access

The right to request the categories of personal information that we collected in the previous twelve (12) months, the categories of sources from which the personal information was collected, the specific pieces of personal information we have collected about you, and the business purposes for which such personal information is collected and shared. You may also have the right to request the categories of personal information which were disclosed for business purposes, and the categories of third parties in the twelve (12) months preceding your request for your personal information.

Data Portability

The right to receive the personal information you have previously provided to us.

Erasure

The right to have your personal information deleted. However, please be aware that we may not fulfill your request for deletion if we (or our service provider(s)) are required or permitted to retain your personal information for one or more of the following categories of purposes: (1) to complete a transaction for which the personal information was collected, provide a good or service requested by you, or complete a contract between us and you; (2) to ensure our website integrity, security, and functionality; (3) to comply with applicable law or a legal obligation, or exercise rights under the law (including free speech rights); or (4) to otherwise use your personal information internally, in a lawful manner that is compatible with the context in which you provided it.

To Opt Out

The right to opt out of the sale of your personal information.

 

How to submit a request

You can submit a verifiable consumer request to know or request for deletion of your personal information by any of the two options below:

  1. Submit an online request on our website at https://privacyportal-cdn.onetrust.com/dsarwebform/695d15d2-e916-485a-a3dd-ef31d24de37a/4e667835-e269-448b-8057-9682bb30a8e5.html.
  2. Call our privacy toll-free line at +1 (888) 941-9661 and enter PIN: 445 172.

 

How we will verify that it is really you submitting the request

When you submit a consumer request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will need you to provide your name, email, phone number, IP address, and device ID.

How to authorize an agent to act on your behalf

You can authorize someone else as an Authorized Agent who can submit a consumer request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized Power of Attorney or (b) provide other written authorization that we can then verify. When we receive a consumer request submitted on your behalf by an Authorized Agent, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your Authorized Agent.

Responding to your consumer requests

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days or 90 days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

We may deny certain requests, or only fulfill some in part, as permitted or required by law.  For example, if you request to delete personal information, we may retain personal information that we need to retain for legal purposes (e.g., tax accounting). 

Please note: you will not be discriminated against in any way by virtue of your exercise of the rights listed below, which means we will not deny goods or services to you, provide a different prices or rates for goods or services to you, or provide a different level or quality of goods or services to you.  Children under the age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address below.

Questions about this policy

If you have any questions about this California Privacy Policy, please contact us by phone at +1 (888) 914-9661 and enter PIN: 445 172, privacy@corbion.com.

 

Consent to Terms and Conditions

By using this Website, you consent to all Terms and Conditions expressed in this Privacy Policy.

Changes

From time to time we may modify and/or update this Privacy Policy and so we encourage you to check back on a regular basis to determine if any changes have been made.

Effective Date (last updated on):  March, 2022